At the same time, participants admit that they struggle with the COVID-related rules and requirements and that this impacts their willingness to travel:
- 70% thought the rules and the accompanying paperwork were a challenge to understand
- 67% saw arranging testing as a hassle
- 89% agreed governments must standardize vaccinations/testing certifications
“These responses should be a wake-up call to governments that they need to do a better job of preparing for a restart. Almost two thirds of respondents plan to resume travel within a few months of the pandemic being contained (and borders opened). And by the six-month mark almost 85% expect to be back to travel. To avoid overwhelming airports and border control authorities, governments need to agree to replace paper-based processes with digital solutions like the IATA Njem njem for vaccine and testing documentation,” said Walsh.
Almost nine out of ten respondents like the idea of using a mobile app to store their travel health credentials and 87% support a secure digital system to manage health credentials. However, 75% say they will only use an app if they have full control of their vaccine/test data. “IATA Travel Pass enables travelers to receive, store and share their health information with governments and airlines but they always keep control of the information on their own mobile device. Now is the time for governments to facilitate digital solutions like IATA Travel Pass to avoid chaos at airports as travel begins to return,” said Walsh.